Our Remodeling Philosophy
At Chima Contracting, we believe that great remodeling begins long before the first tile is installed. Careful planning, clear communication, quality craftsmanship, and respect for your home are the foundation of every successful project. Our goal is to provide a remodeling experience that is as smooth and stress free as possible while delivering results you'll enjoy for years to come.

Before Your Project Begins
When should I order my materials?
Order your materials as soon as possible after approving your estimate. Many products, especially cabinetry, specialty tile, plumbing fixtures, and custom shower doors, can have extended lead times or unexpected delays.

We recommend waiting until all customer supplied materials, i.e. (SBC) have been delivered and inspected before scheduling your project start date.

Materials
What happens after I approve my estimate?
Once you've decided to move forward with your project, we'll begin preparing everything needed for a successful installation.

Depending on the scope of your project, Tony will prepare a detailed material takeoff for all SBC (Supplied by Customer) materials identified in your estimate. This includes calculating the required square footage, linear footage, quantities, and other measurements needed for items such as tile, flooring, trim, backsplashes, shower walls, and other customer supplied materials.

For kitchen projects and other layouts where needed, Tony will also prepare a custom cabinet layout to help ensure your cabinets and related materials are ordered correctly.

Once your measurements and layouts are complete, we'll provide you with:
• Your project specific measurements and material takeoff
• Cabinet layout drawings (when applicable)
• Our Suggested Suppliers Guide
• Preparing for Your Remodel homeowner guide
• Our Terms of Service
• Any additional project information needed before construction begins

These resources are designed to help make the ordering process easier and ensure you're well prepared before your project begins. Please remember that your supplier is responsible for calculating the final quantities of materials to be ordered based on the measurements provided, your selected products, and the manufacturer's recommendations.

Do I need to have all of my materials before you start?
Yes.

All SBC (Supplied by Customer) materials must be delivered to your home and available for installation before your project's scheduled start date, unless prior arrangements have been made for Chima Contracting to pick up specific materials on your behalf.

This includes items such as tile, flooring, cabinets, plumbing fixtures, vanities, shower doors, and any other customer supplied materials listed in your estimate.

Why can't you start while I'm waiting for a few things to come in?
Because once Tony starts your project, he stays on your project.

Unlike many contractors who rotate between multiple jobs, Tony believes your home deserves his full attention. His goal is to work consistently until your project is completed, rather than leaving to start another job.

Missing materials often bring construction to a stop, creating unnecessary delays, additional trips, scheduling conflicts, and increased costs. Having everything onsite before work begins allows us to keep your project moving efficiently from start to finish.

Why do all of my materials need to be here before work begins?
Tony's scheduling philosophy is simple. Once he begins a project, he remains on that job until it is completed whenever possible.

Unlike many contractors who divide their time between multiple projects, our goal is to provide steady progress every day with as few interruptions as possible.

If materials are missing, damaged, or delayed, work may need to stop until replacement materials arrive. This creates unnecessary delays and may require your project to be rescheduled.

Having everything onsite before work begins allows us to keep your project moving efficiently from start to finish.

Should I inspect my materials when they arrive?
Absolutely.

Please inspect every delivery for:

• Damage
• Correct color
• Correct size
• Correct quantity
• Manufacturer defects

Do not assume everything in the box is correct.

Discovering damaged or incorrect materials on installation day can delay your project while replacements are ordered.

Can Chima Contracting pick up my materials?
In some cases, yes.

Tony is generally able to pick up flooring from General Floor and many larger tile orders from our recommended suppliers.

Customers are responsible for arranging delivery of cabinets, appliances, plumbing fixtures, and materials purchased outside our local area unless other arrangements have been made in advance.

During Construction
Will Tony leave my job to work somewhere else?
One of the things that makes Chima Contracting different is our commitment to your project.

Once construction begins, your project remains our primary focus. While Tony may occasionally leave the job site for a short time to pick up materials, meet with prospective clients, or attend to other business related responsibilities, he does so only after the crew is fully organized and the day's work is underway.

Every member of our team is experienced, knowledgeable, and understands the work to be completed. Tony remains actively involved throughout your project, overseeing the quality of workmanship and ensuring everything progresses according to plan.

The only extended interruptions that may affect the schedule are those that require another trade, such countertop fabrication, or inspections, to complete work before we can continue.

Can I make changes after work begins?
Yes, but please understand that changes made after construction has started may affect pricing, scheduling, and completion dates.
Any changes requested should be discussed before the work is performed so everyone has clear expectations.

Can I add additional work while you're already here?
Absolutely.

Many homeowners decide to add work once construction begins.

We'll gladly discuss additional requests and provide pricing before any extra work is performed.

Living Through a Remodel
Can I stay in my home during construction?
Absolutely. Most of our clients remain in their homes throughout the remodeling process.

Please understand there will be noise, dust, limited access to certain areas, and workers entering and leaving throughout the day. We'll make every effort to minimize disruptions while keeping your project moving efficiently.

Many homeowners also choose to schedule a vacation during all or part of their remodel to avoid the inconvenience of active construction. If you decide to travel while work is underway, we're happy to coordinate with you beforehand. Many clients simply provide us with a key or garage code, along with any instructions for securing their home at the end of each workday. We'll treat your home with the utmost respect and ensure it is properly secured before we leave each day.

Will there be dust?
Yes.

Although we use dust control methods whenever possible, remodeling is an inherently dusty process. We take reasonable precautions to help contain dust, including using protective coverings and dust barriers when appropriate, but it is impossible to eliminate it completely.

Construction dust is extremely fine and has a way of finding even the smallest openings. Much like smoke, it can travel through tiny cracks, air vents, and around doorways into other areas of your home. 

To help protect your belongings, we recommend removing or covering nearby furniture, electronics, artwork, and other valuable or delicate items before construction begins. We also suggest closing doors to adjacent rooms whenever possible.

Please know that we take pride in maintaining a clean and organized job site and will do our best to
minimize dust throughout your project. However, some dust should be expected during any remodeling
project.

Should I remove personal belongings?
Yes.
Please remove pictures, decorations, valuables, medications, fragile items, and personal belongings from
the work area before construction begins.

What about pets?
For everyone's safety, pets should be kept away from the work area throughout construction.

Scheduling
What happens if my materials are delayed?
Unfortunately, delayed materials may require your project to be rescheduled.

Because we reserve time specifically for your project, we are unable to begin work until the necessary materials are available.

What happens if something arrives damaged?
Notify your supplier immediately.

Please also let us know so we can help adjust scheduling if necessary.

Replacement materials often require additional time for manufacturing and shipping.

Warranty & Products
Do you warranty your work?


We take great pride in the quality of our workmanship and stand behind every project we complete. Chima Contracting provides a three month workmanship warranty covering the installation of the materials outlined in your estimate.

The reason for this warranty period is simple. Homes naturally expand, contract, settle, and experience vibration from normal daily use. During the first few months after installation, these natural movements may occasionally result in minor issues such as hairline drywall cracks, grout cracking, or caulk separating around tubs, showers, backsplashes, countertops, or other transition areas. If an installation related issue occurs during this warranty period, we'll gladly return to evaluate it and make any necessary repairs.

After the three-month warranty period has expired, normal settling, structural movement, environmental conditions, moisture, and everyday wear and tear become factors that are beyond our control and are not covered under our workmanship warranty.

Manufacturer warranties apply separately to the products themselves, including faucets, fixtures, toilets, cabinets, flooring, tile, vanities, and other materials. Any product defects or manufacturer related failures must be addressed through the manufacturer or place of purchase.

If you ever have a question or concern after your project is complete, please don't hesitate to contact us. We'll always be happy to discuss the situation and help determine the best course of action.
 

FREQUENTLY ASKED QUESTIONS

Before We Begin
When should I order my materials?
As soon as possible.

Many materials, including cabinets, plumbing fixtures, specialty tile, and shower doors, may have
extended lead times or unexpected shipping delays. Ordering early helps avoid unnecessary delays and
keeps your project on schedule.

What happens if my materials arrive damaged or incorrect?
Please inspect every order immediately upon delivery.

Check for:
• Damage
• Correct color
• Correct size
• Correct quantity
• Manufacturer defects

If something isn't right, notify your supplier immediately and let us know as soon as possible. Waiting until
installation day may delay your project while replacement materials are ordered.

Can you help me choose materials?
Absolutely.

We're happy to answer questions, offer suggestions, and point you toward suppliers we've had good experiences with. Ultimately, however, material selections are entirely your decision.

Can I purchase my materials anywhere?
Yes.
You're welcome to purchase materials from any supplier you'd like.

Our suggested suppliers are simply companies we've worked with over the years that have consistently provided quality products and dependable service.

Scheduling
How far out are you scheduling?
Our schedule changes throughout the year.

Once your estimate is approved and your materials have been ordered, we'll discuss an anticipated start date. We recommend ordering materials as early as possible to help avoid delays.

What could delay my project?

Several things can affect a schedule, including:

• Delayed or damaged materials
• Manufacturer backorders
• Design changes after construction begins
• Hidden structural issues discovered during demolition
• Required inspections
• Severe weather when applicable
• Other trades whose work must be completed before we can continue

We will do everything possible to minimize delays and keep your project moving.

Do you work on weekends?
Generally, no. 
Our normal business hours are Monday through Friday. We believe maintaining a consistent work schedule allows us to provide the highest level of quality, focus, and productivity throughout your project. 

Occasionally, weekend work may be necessary due to unforeseen circumstances, project scheduling, or to complete a critical phase of construction. But is dedicated mostly to family time.

During Construction
Will you leave my project to work somewhere else?
No.

One of the things that makes Chima Contracting different is our commitment to one project at a time whenever possible.

Tony generally remains on your project until it's completed. The only exceptions occur when another contractor, such as a plumber, electrician, countertop fabricator, or inspector, must complete work before we can continue.

What time do you normally arrive?
Our workday begins early so we can make the most of the day and keep your project moving efficiently.

Tony and our crew typically arrive at your home around 7:15 a.m., with work beginning at approximately 7:30 a.m. Depending on the stage of your project and the work being completed that day, the crew generally finishes between 2:00 p.m. and 3:00 p.m.

If you have any questions about your project, we encourage you to discuss them with Tony when he arrives in the morning before work begins. Starting the day with a quick conversation allows everyone to begin work with a clear plan, minimizes interruptions throughout the day, and helps maintain productivity while keeping your project on schedule.

During construction, there may be times when Tony is in the middle of a detailed installation or another task that requires his full attention. Whenever possible, we ask that nonurgent questions be saved for the beginning or end of the workday. Of course, if something important or unexpected comes up, please don't hesitate to let us know.

If our arrival or departure time changes for any reason, we'll be sure to communicate that with you as soon as possible.

Can I make changes after work has started?
Yes.

Changes can usually be accommodated; however, they may affect pricing, scheduling, material requirements, and your project's completion date.

We always recommend discussing changes before the work is performed.

Can I add additional work while you're already here?
Absolutely.

Many homeowners decide to add work once construction begins. We'll gladly discuss additional requests and provide pricing before proceeding with any additional work.

Should I remove personal belongings?
Yes.

Please remove pictures, decorations, valuables, medications, fragile items, and other personal belongings from the work area before construction begins.

What about pets?

For everyone's safety, please keep pets away from the work area during construction. 

Open doors, power tools, unfamiliar noises, and construction materials can create unsafe conditions for pets.

What happens before my project is completed?

As your project is nearing completion, we typically ask that you take some time, usually one or two days before the scheduled completion date, to carefully look over the work that has been completed.

If you notice anything that needs our attention, such as a missed nail hole, a small paint touch up, a minor caulk adjustment, or any other item you'd like us to review, we encourage you to place a small piece of painter's tape or a sticky note on the area or simply make a written list.

This process allows us to address all of the small details at one time, ensuring nothing is overlooked before your project is officially completed. Our goal is for you to be completely satisfied with the finished result, and we appreciate your help in making that final walkthrough as smooth and efficient as possible.

What if something I purchased is defective?
Unfortunately, manufacturing defects are outside of our control.

Warranty claims involving the product itself must be handled through the manufacturer or the place of purchase.

We're always happy to help point you in the right direction if needed.

Communication
What's the best way to reach you?

For quick questions, a phone call or text message is usually the fastest. Suzanne 215.589.0678

If you have several questions or need to send photos or documents, email is often the easiest way to keep everything organized.

What if I think of questions after business hours?
No problem.

Write them down and send them whenever it's convenient. We'll respond as soon as we're able during normal business hours.

Project Preparation
Do I need to empty my bathroom before you arrive?
Yes.

Before your scheduled start date, please remove all personal belongings from the work area, including toiletries, towels, rugs, decorations, pictures, medications, and any fragile items. This helps us begin work immediately and protects your belongings from dust and accidental damage.

Should I remove anything from nearby rooms?

If your project is adjacent to other living spaces, we recommend removing or covering valuable or fragile items, electronics, artwork, and furniture whenever possible. Although we take precautions to minimize dust, remodeling can create fine dust that travels beyond the immediate work area.

Will I have access to water or plumbing during the project?

There may be times when water or plumbing needs to be temporarily shut off while work is being performed. We'll communicate these interruptions in advance whenever possible so you can plan accordingly.

Will my electricity need to be turned off?

Occasionally. Certain phases of construction require temporary electrical shutoffs for safety. If this is necessary, we'll let you know ahead of time whenever possible. 

Should I save leftover materials?
Yes.

We recommend keeping extra tile, grout, flooring, paint colors, trim pieces, and other finish materials whenever possible. Manufacturers occasionally discontinue products, making future repairs difficult.

How much extra tile should I purchase?

Tony always calculates waste in his measurements. If you are doing custom designs, you must let him know so he can recalculate.

Construction
Will my home be protected during construction?
Absolutely.

We take pride in respecting your home. Floors and surrounding areas are protected whenever practical, and we make every effort to keep the work area as clean and organized as possible throughout the project.

How clean will the work area be each day?

Our goal is to leave the work area safe and reasonably organized at the end of each workday. While remodeling is naturally messy, we believe a clean job site contributes to a safer and more efficient project.

Can family members watch while you're working?

You're always welcome to ask questions and check on progress. However, for safety reasons, we ask that children and guests remain outside the active work area while construction is underway.

Payments
When are payments due?

Your payment schedule will be outlined in both your estimate and Terms of Service before your project begins.

Payment schedules are based on the anticipated duration of your project. For example, if your project is expected to take approximately four weeks, the total contract amount is typically divided into four scheduled payments. Each payment is assigned a due date, so you'll know exactly when payments are expected throughout the project.

The first payment is due on the scheduled start date of your project and must be paid by cash or check only.

The remaining progress payments are scheduled at predetermined dates throughout the project, with the final payment due upon substantial completion of the work, unless otherwise specified in your estimate.

Our goal is to make the payment process clear, predictable, and easy to follow. Keeping payments current allows your project to continue on schedule without unnecessary interruptions.

Final Walk Through
What happens when the project is complete?

Once construction has been completed, we'll walk through the finished project with you to ensure everything has been completed according to your estimate and to answer any remaining questions before final payment.

Can I read reviews from your previous clients?
Absolutely.

We understand that choosing a remodeling contractor is an important decision, and we encourage every prospective client to read our reviews before moving forward.

Our greatest source of pride is the positive feedback we've received from homeowners we've had the privilege of working with over the years. Their experiences reflect our commitment to quality craftsmanship, honest communication, and exceptional customer service.

We invite you to read our Google reviews to learn what our clients have to say about working with Chima Contracting.

We hope you'll feel just as confident in your decision as so many of our past clients have.

Do you have a referral program?

Yes, and it's our way of saying thank you.

The majority of our business comes from satisfied clients referring their family, friends, neighbors, and coworkers. We truly appreciate that trust.

If someone you refer hires Chima Contracting and their project exceeds $3,000, we'll gladly send you a $100 referral check once their project has been completed.

There is no limit to the number of referral rewards you can earn, and it's simply our way of thanking you for recommending our family business to others.
 

If you love your completed project, we'd also be honored if you shared your experience by leaving us a Google review. Your feedback helps future homeowners feel confident in choosing Chima Contracting and means more to our family business than you know.

Helping Us Help You

For everyone's safety and to help keep your project on schedule, we ask that you:
• Have all SBC materials onsite before your scheduled start date.
• Remove personal belongings from the work area.
• Secure pets in another area of the home while work is in progress.
• Keep children away from the active work area.
• Provide clear access to the project area.
• Have a designated parking area available if possible.
• Notify us of any alarm systems, gate codes, or special access instructions before work begins

What We Don't Do

• We do not move pianos, gun safes, pool tables, or other extremely heavy furniture.
• We do not provide pet care or supervise pets during construction.
• We do not assume responsibility for valuables left in the work area.
• We do not install products that are damaged or defective.
• We do not perform work that is not included in your estimate without prior approval.
 

Please Don't Feel Like You Need to Entertain Us

We truly appreciate your kindness, but there's no need to provide meals, snacks, or drinks during your project. We come prepared each day with everything we need. If you do offer us a bottle of water on a hot summer day, we'll certainly appreciate it, but please don't feel obligated.

Our Promise to You

​

We understand that inviting someone into your home is a big decision. Our goal is to treat your home with the same care and respect we would our own. We believe in honest communication, quality craftsmanship, showing up when we say we will, and completing your project with as little disruption as possible. We appreciate the trust you've placed in us and look forward to creating a space you'll enjoy for years to come.

Our Mission
To provide exceptional craftsmanship, honest communication, and a remodeling experience built on trust, respect, and attention to detail.

We Value Your Feedback

Our business has grown primarily through referrals and the kind words of satisfied clients. If you are pleased with our workmanship and customer service, we would be truly grateful if you would take a few moments to share your experience by leaving us a Google review.

Simply scan the QR code below with your phone to be taken directly to our Google review page.

Thank you for supporting our small family business. Your feedback helps other homeowners feel confident in choosing Chima Contracting.

Please click the link below or use the QR code.
https://g.page/r/CTn4_VCOgaTkEBM/review
Right-click and select "Save Image As..." so you can share your QR code with customers

Professional Remodeling Since 1984